To be eligible, you must:

• 25 years of age or over
• If over 60 years of age have two years driving experience in the last 5 years with no accidents or claims in that time.

Have a driving record that meets the following requirements:

• Have held a full driving licence for a minimum of 12 months.
  
• Have no more than 5 penalty points on your driving licence.
• If under 30 years of age have no more than 3 penalty points on your driving licence.
• Have had no major violations in the past three years.
• Have had no alcohol or drug related violations in the past seven years.

Apply online. It only takes a few minutes. Once you have filled in all the necessary information, we will review your application and a representative will contact you for identity verification and to explain the basics of using Your Car.

You can go from joining to driving in minutes. Here's how it works:

• Register online.
• You get an email confirming your login details -- you're in!
• We will check your details and confirm you're eligible to join within 2-5 working day.
• After validation，You can reserve and unlock Your Car vehicles straight away with our mobile app.

New Members Opening Hours

Monday to Friday: 9:30am-6pm

Your Car for Business is a great money- and time-saving alternative to taxis, car services, rental cars, employee reimbursement and company fleets. Your Car provides you with self-service access to a diverse fleet of cars 24/7, with discounted driving rates Monday-Friday.

You can reserve on the website or use our free iPhone® or Android™ app. You can also WhatsApp or call 3955 8965 and have one of the Your Car team make a reservation for you, but you will be charged a $50 reservation charge.

Each reservation starts from the shortest 1 hours, after which the vehicle can be reserved continuously every 15 minutes.

You can drive Your Car vehicles as far you like – there is no mileage limit on reservations in our vehicles.

Reservations include 100km free mileage for every consecutive booking, with a consecutive booking consisting of your original booking plus any time extensions booked afterwards. Any trip within that mileage does not incur any additional charge. If you drive more than that, here's how it breaks down:

100km free included; $2.0 for each additional km in type A vehicles and $4.0 in Type B vehicles.

Type A Vehicles	Type B Vehicles
Ford Fiesta (Deposit $2000)	Jaguar XE (Deposit $3000)
Renault Captur (Deposit $2000)	Honda StepWGN (Deposit $3000)
VW Golf (Deposit $2000)
KIA Morning (Deposit $2000)

You can cancel or shorten any reservations you have made at any time. However, if cancellations or reservations are shortened less than 72 hours prior to the original reservation commencement time then the following charges will apply:

Time of cancellation or shortening	Charges to be paid
Within 24 hours prior to the original reservation commencement time	Full price of original reservation
Between 24 and 72 hours prior to the original reservation commencement time	30% of original reservation price
More than 72 hours prior to the original reservation commencement time	10% of original reservation price

Members are not allowed to drive any YourCar vehicles when the Typhoon signal No. 8 or above, the red Rainstorm signal or the Black Rainstorm signal is in effect. Should the Hong Kong Observatory announce that the Typhoon signal No. 8 or above, the red Rainstorm signal or the Black Rainstorm signal is likely to be hoisted at a certain time, any active vehicle reservations will be processed according to the following methods:

Weather condition	Reservation status	Steps to be taken
The Hong Kong Observatory (HKO) has announced that Typhoon signal No. 8 or above or the Black Rainstorm signal is likely to be issued	Reservations that have already begun	Members should return vehicles to their collection points as soon as possible before the announced time that any of the weather warning signals mentioned on the left hand column will be issued If there are any extenuating circumstances preventing members from returning vehicles to their collection points, members should park the vehicles at a safe location indoors. Please note that members will still be responsible for any YourCar vehicles until they are returned.
	Reservations that have not yet started	Any reservations that are scheduled to begin within two hours before or twelve hours after the estimated time the HKO has indicated that any of the weather warning signals mentioned on the left hand column is likely to be issued will be automatically cancelled. Any fees related to these cancellations will be refunded into the member’s account as credits for future use.
Typhoon Signal No. 8 or above, the Red Rainstorm signal or the Black Rainstorm signal has been issued by the HKO	All reservations	No YourCar vehicles may be driven when any of the weather warning signals mentioned on the left hand column is in effect If any member drives YourCar vehicles when any of the weather warning signals mentioned on the left hand column is in effect, the motor insurance policy of the vehicle may be invalidated due to the adverse weather event
The HKO has lowered Typhoon Signal No. 8 or the Red Rainstorm signal	All reservations	YourCar vehicles will gradually be made available for rental after they have been inspected by staff and confirmed to be in good condition

You can use smartphone. We have apps for iPhone® or Android™. Once you're inside, please use the key to lock and unlock the doors throughout your reservation.

The key are inside the glove compartment of your reserved vehicle. Throughout your reservation, you should use the key to lock and unlock the doors. Just make sure to return it to the glove compartment at the end of your reservation.

If there's no reservation immediately before yours, you can take the car up to 5 minutes early at no extra charge. The doors will only unlock early if the car is available. If you can't get in, that means the car may still be reserved by the previous member. Simply wait until your reservation start time and try again.

Before you drive off, be sure to take a few minutes to do a thorough walk-around to see if there are any dents, scratches or other damage. Check the inside as well.

If you find any problems, check the damages listed on our website or mobile app. If there are any damages which are not listed please give us a call on 3955 8965.

You don't want to be held responsible for damages you didn't cause, so please don't forget to check at the start of every reservation. If you do not inform us of any damages before you start the ignition or within 15 minutes of unlocking the (whichever comes first), it will mean that you are satisfied with the vehicle’s condition and you will be responsible for any damages that occur after this time.

Our membership rules mean that your reserved vehicle should be clean and have at least 1/4 tank of fuel when you arrive. If there's a problem, we ask that you call us on 3955 8965 and report it.

If the car’s condition should make you prefer another vehicle, we'll do our best to move you to a different vehicle.

Provided that another member does not have a reservation immediately after yours, you can extend using the iPhone® or Android™ app, mobile website or by calling 3955 8965 (charges apply for making or changing a reservation over the phone).

Yes, your membership includes roadside assistance 24 hours a day, 365 days a year. Just call us on 3955 8965 and we will take care of the details.

Yes, but only when it's kept in a locked pet carrier. Many members are allergic to pet hair so if any happen to escape the pet carrier, please clean it up before your reservation comes to an end.

No, smoking damages the cars and can impact the health of other members. For any member found to be smoking in the car, we will charge you for the cost of cleaning the car to make it completely smoke free. Oh, and holding a cigarette outside the car while driving is STILL considered smoking in the car. Just so you know.

Only members can drive Your Car vehicles. If you've got a fellow member along for the ride, it's ok to share the driving time. Non-members are not covered by our insurance. If you allow a non-member to drive during your reservation, you will be responsible for repairs if damage occurs to the car while they're driving. You might also lose your membership for breaching membership terms.

If you've left something in one of our vehicles, you can call us on 3955 8965 and we can unlock cars for you to retrieve any items, as long as the car hasn't been reserved by someone else. Please don't start the vehicle, or you will be charged for the use.

If you find an item in a Your Car vehicle, please place it in the glove compartment or boot and give us a call on 3955 8965 and we will do our best to return any missing items.

You are responsible for legal infractions. If you receive a penalty notice please pay for it by your own means.

Call us right away on 3955 8965 and let us know that you received a ticket. Whether you've paid it, or decided to appeal it, we want a record of what's happening. We want to know the date and time the violation was issued, the licence plate of the vehicle, the type of violation (speeding, parking, etc), the ticket number and how much it is for. This way if something goes wrong in the payment process, or you encounter glitches, we'll know you've got it covered and we won't just assume you tossed it in the gutter. Note that certain violations may impact insurance coverage, so it's very important to report any violation to Your Car.

If you do not pay a ticket, we will be notified and charge you a $150 processing fee. Additionally, you are responsible for the cost of the ticket. If we can, we will redirect the violation to you. If we can't redirect it, we will pay the fine, along with any late fees and bill the total to your account. Other fines or membership suspension can also result, so please pay the ticket when you get it.

? If you wish to contest a violation, be sure to do so promptly! If we receive a notice in the mail, and you have yet to dispute the ticket with the relevant authorities, we will automatically bill your account for the amount of the violation, plus the processing fee.

Take a deep breath and follow these steps:

1. Call the emergency services if there are any injuries.
2. Then call us on 3955 8965 to tell us there's been an accident.
3. Collect the following information：
   • If someone was injured, note whether the individual was taken from the scene in an ambulance, and find out which hospital they were taken to.
   • Record when (date and time) and where the incident happened.
   • Get the contact details for all parties involved, including the driver's name (and vehicle owner, if different from the driver), phone number, address, Hong Kong ID card number, insurance company and policy number, vehicle registration plate number and vehicle identification number (VIN).
   • If there was damage to an object (fence, sign, post, etc), get the contact information of the owner.
4. Protect your version of the incident:
   • Take pictures of all damage, the scene of the accident and any documents you obtain from other parties involved in the accident. This is very important for any insurance claim that might be filed.
   • Get independent witnesses. Your passengers, family and friends do not count as independent witnesses. If any other bystanders witnessed the incident, ask for their contact details and get them to write down what they saw.
   • Take note if any party apologises or accepts responsibility for the incident. If possible, get it in writing and notify us of this information. You can even call us on 3955 8965 and put the other party on the phone with us. DO NOT ACCEPT RESPONSIBILITY FOR ANY DAMAGES, call us and we will have offer you advise after conversing with our insurance company or legal advisors.
5. Once you're back home safe and sound, we'll need some documentation about the incident. See details.
6. If you have completed steps 1-5, then go do something nice for yourself. After all, you did everything you could just the way we needed you to.

Unfortunately your membership will be suspended until we obtain all of the details about the accident. For insurance purposes, we have to complete a thorough investigation, but you will be notified as soon as your account is reinstated. This process usually takes about two weeks. You can always call us on 3955 8965 if you have any questions.

We do! You just need to fill the tank using the fuel cards inside the car when it gets to 1/4 full. The Your Car fuel policy is that all members must return vehicles with at least ¼ tank of fuel to ensure that everyone can get off to a quick start without incident.

Fuel is on us! You'll find the fuel cards inside the manual located in the glove compartment. Always have the station attendant check the inside of the fuel cap to ensure they add the correct fuel type — mistakes can be expensive!

We provide fuel cards which are accepted at all Shell and Sinopec fuel stations. You can go to any of these fuel stations and have the cars refueled on us!

Should you require fuel in the vicinity of the Hong Kong International Airport, please head to the Sinopec fuel station in Tung Chung at the following address: 23-25 Hei Tung Street, Tung Chung New Town, Lantau

For the most up to date list of Shell and Sinopec fuel stations, please refer to the links below:

Shell: www.shell.com.hk >
Sinopec: www.sinopechk.com >

While we try our hardest to ensure you receive a trouble free experience with our service, fuel cards can malfunction from time to time. Should that happen please try and use the other fuel card and if that also malfunctions or is missing, please pay for the fuel and send us the receipt afterwards and we will reimburse you for any costs.

Return the Your Car vehicle to its home location.
Need a reminder of the car's home location? Directions are available on your reservation confirmation and on the mobile apps.

Call us on 3955 8965 and we'll work with you to find a nearby parking space. If there's another car in the Your Car spot, please take a photo if you can and make a note of the make, model, and number plate of the unfortunate offender so that we can have them towed away.

Please remember to take all your belongings, remove any rubbish, and leave at least 1/4 tank of fuel for the next member. Return the keys to the glove compartment and lock up with smartphone app.

No. While the vehicle is reserved in your name, no other member can reserve it during that time, so we do not offer credit for an early return.

If you return your car late, you will be charged late fees starting at $1000. Timely returns are really important in the world of car sharing. If someone returns a car late, then the next member can't start their reservation on time. We’ll have to find them another car, and sometimes we'll even have to put them in a taxi to get to it. So you can see why we need to have late fees. We're not trying to be mean, we're just trying to make sure that members get their cars when they need them.

Here are a few tips to help avoid late return fees:

• When you reserve your car, make sure you allow enough time for your entire trip. Think about travel time (there and back) and the amount of time you'll spend at your destination. Book a little extra time if you're not sure.
• Leave your destination on time. If it took you an hour to get there, most likely it's going to take you an hour to get back. Allow some cushion for traffic delays too.
• • If at any time during your reservation you realise that you won't be able to get the vehicle back on time, you can always try to extend your reservation from your smartphone. If there's not another reservation immediately after yours, you can extend. If someone is waiting for the car, we will need to make other arrangements for them, so please call us as soon as you can.

You are responsible for returning the car with at least 1/4 tank of fuel and in good condition for the next member. Not following these rules could result in additional charges.

Every member in good standing who follows the rules is covered by our insurance while driving our vehicles. Please refer to the YourCar insurance coverage and membership chart below for details on insurcance excess:

Age / Year of driving licence	Insurance excess related to YourCar Private Car property	Third party property insurance excess
At least 25 years of age, have held a full driving licence for less than 2 years	HK$75,000	HK$75,000
At least 25 years of age, have held a full driving licence for at lease 2 years	HK$50,000	HK$50,000
Over 60 years of age	HK$75,000	HK$75,000
More than 8 penalty points on your driving licence or any incident within a year.	+ HK$20,000	+ HK$20,000
Non-members/drivers without the consent of the company	100% reimbursement and Extra Penalty HK$75,000	100% reimbursement and Extra Penalty HK$75,000

• The maximum Comprehensive Car Insurance for each single incident is $100,000,000.
• All YourCar Private Car (Comprehensive Car Insurance) have valid Comprehensive Car Insurance coverage.
• For the full details on insurance，check out the member contract - 6.Insurance - 6.3.

Every member in good standing who follows the rules is covered by our third party insurance while driving our vehicles. Please refer to the YourCar insurance coverage and membership chart below for details on insurcance excess:

Age / Year of driving licence	Insurance excess related to YourCar Private Car (Third Party Car Insurance)	Third party property insurance excess
At least 25 years of age, have held a full driving licence for less than 2 years	100% reimbursement	HK$75,000
At least 25 years of age, have held a full driving licence for at lease 2 years	100% reimbursement	HK$50,000
Over 60 years of age	100% reimbursement	HK$75,000
More than 8 penalty points on your driving licence or any incident within a year.	+ HK$20,000	+ HK$20,000
Non-members/drivers without the consent of the company	100% reimbursement and Extra Penalty HK$75,000	100% reimbursement and Extra Penalty HK$75,000

• The maximum Third Party Car Insurance for each single incident is $100,000,000.
• All YourCar Private Car(Third Party Car Insurance) have valid Third Party Car Insurance coverage.
• For the full details on insurance，check out the member contract - 6.Insurance - 6.3.

Every member in good standing who follows the rules is covered by our third party insurance while driving our vehicles. Please refer to the YourCar insurance coverage and membership chart below for details on insurcance excess:

Age / Year of driving licence	Insurance excess related to YourCar Light Goods Vehicle property	Third party property insurance excess
At least 25 years of age, have held a full driving licence for at lease 2 years	100% reimbursement	HK$50,000
Over 60 years of age	100% reimbursement	HK$75,000
More than 8 penalty points on your driving licence or any incident within a year.	+ HK$20,000	+ HK$20,000

• All YourCar Light Goods vehicles have valid Third Party Car Insurance coverage.

Insurance is included, but if you happen to be involved in an incident with your Car, a damage fee refer to YourCar insurance coverage and membership chart. A damage fee can apply for dents, scratches, collisions, flat tyres, windscreen cracks, dead batteries (from leaving the lights on), engine problems, vandalism, theft, third party damages and, in some cases, third party personal injuries.

If a sufficiently insured third party is found to be 100% at-fault, then the Your Car member would not be responsible for the damage fee. Members are also not responsible for normal wear and tear on the vehicle. However, the fee does apply to damage caused by unavoidable events such as floods, hail, wind, falling objects, etc. if they occur during your reservation.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.

Mechanical failure, punchured tire	Minor accident (Such as slight collision)	Serious accident (Such as someone injured)
1. Call Your Car Center for rescue, do not repair it yourself.	1. If the situation allows, call Your Car Center for rescue and advice. 2. If required, call 999 for assistance immediately.	1. Call 999 for assistance immediately. 2. And call Your Car Center when possible.

1. Your first responsibility is to fill out an Incident Report form. Please fill out the form as soon as possible. You may also send other supporting documentation (pictures, police reports, etc) to us via whatever method is the easiest (and fastest) for you:
   
   Email：cs@yourcar.com.hk
   Fax：2602 1314
   Post：Your Car Unit H-I, 3/F On Ho Industrial Building 17-19 Shing Wan Road Tai Wai, N.T.
   Attention: Accident Reports
   
   
2. 2. Sometimes it will take longer than a week to get the Police Report from the station, please send in your version of the accident on our Incident Report Form so we have your statement as early in the process as possible. Then, once the Police Report is available, please forward that to us. Sometimes the police will not make out a report because the accident doesn't meet their criteria. If that's the case, please let us know.
3. If you believe anything was unusual or you have some concerns (for example, maybe there was pre-existing damage), let us know immediately.
4. Our staff will inspect the vehicle for damages and bring the vehicle to a repair shop to get pictures and an estimate.
5. If an insurance claim is necessary, one will be filed with the appropriate company. If you receive any communications from the other party or their insurer, please notify us as quickly as possible with their information.
6. You will be notified via email when all the steps of the investigation are complete and, based on the estimate of damage we receive from our repair shop, and whether or not a damage fee applies.

Our policy in the case of an accident or vandalism is to suspend your membership until we have been provided with all of the information. When all the documentation and necessary steps outlined above have been completed, the suspension will be lifted. This process should take less than two weeks. Please email cs@yourcar.com.hk if you have any questions regarding the status of the investigation.

Members are expected to work with the insurance companies regarding the investigation of the claim. Once a claim has been closed, there is no appeal and the claim cannot be reopened.

Your current membership for driving is divided into 12 months and 3 months. After the membership expires, the membership will be cancelled for you. If you need to renew your membership, please contact us first. After you update your driver's license score to meet the membership qualifications, we will help you with the membership procedures.

Depending on your membership, reservations may be charged when you book, at the end of the reservation, or at the end of the month. (These differences are related to billing only and won't impact your selection of cars or types of trips.) Visit your account page to see details for your membership and billing cycle. If there are any additional charges during your trip, then we will add them at the end of your reservation.

In the rare case where our fuel cards are missing or not working, we'll reimburse you for any fuel you buy for our vehicles. Email, fax or mail an itemized receipt within 30 days of purchase to the following, and include your name, mobile number, member card number, date and time of purchase and amount, location of purchase. PLEASE NOTE, HAND WRITTEN RECEIPTS WILL NOT BE ACCEPTED OR REFUNDED.

Email：cs@yourcar.com.hk
Fax：2602 1314
Post：YourCar Technologies Ltd.
Unit H-I, 3/F On Ho Industrial Building 17-19 Shing Wan Road Tai Wai, N.T.
Member Services - Reimbursement

Once we get your receipt, we will reimburse your account within seven business days.

If you lose your member card, call us on 3955 8965 so we can cancel it and arrange to get a replacement for you.

Please refer to our list of additional fees.Please refer to our list of additional fees.。